The way that businesses communicate with customers is changing. Businesses can communicate through many channels including phone, mail, e-mail, chat, or in person. Each of these channels has its own advantages and disadvantages.
Comprised of a giant interconnected web of phone trees and humans, contact centers are a major component of many businesses in the United States. Contact centers are a great way to connect with your customer from sales to servicing and everything in between. DJR Jeeves Consulting is here to help your contact center thrive.